Maui and Molokai Ferry

LAST DAY OF FERRY SERVICE IS THURSDAY, OCTOBER 27, 2016

On October 17, 2016, the Public Utilities Commission of the State of Hawaiʻi (“PUC”), in Order No. 33977 in Docket No. 2016-0214, approved Sea Link of Hawaii, Inc.’s (“Sea Link”) request to voluntarily surrender its certificate of public convenience and necessity (“CPCN”) to provide water carrier services between Maui and Molokaʻi (“Maui-Molokai Ferry”).

The PUC found “good cause” to approve, subject to certain conditions, Sea Link’s request to voluntarily surrender its CPCN, in part, because the Commission acknowledged Sea Link’s representation that its financial losses are no longer sustainable and the Commission cannot compel (i.e. force) Sea Link to continue to operate as a water carrier of passengers and property at a financial loss.  As a result, the last date of ferry service operations will be Thursday, October 27, 2016.

SEA LINK WILL REMAIN AVAILABLE TO PROCESS REFUNDS UNTIL FRIDAY, DECEMBER 16, 2016

Refund instructions for unused fares:

Unused Paper Tickets and Coupon Books

  • Refund Forms will be made available on Sea Link’s website, molokaiferry.com, and at Sea Link’s main office by mail by phone at (808) 661-3392, by email toinfo@molokaiferry.com, or by postal mail, 1036 Limahana Place, 3E, Lahaina, HI 96761.
  • By December 16, 2016, completed Refund Forms may be mailed, along with unused paper tickets or coupons, to Sea Link of Hawaii, Inc., 1036 Limahana Place, 3E, Lahaina, HI 96761. Unused paper tickets or coupons must be stapled to or enclosed with the form.
  • Until October 27, 2016, Refund Forms will also be available in person at:
    • Sea Link’s ticket sales/terminal at Lahaina Harbor from 6:30 a.m. to 7:30 a.m. on Tuesday, Thursday, Friday, and Saturday;
    • Sea Link’s ticket sales/terminal at Kaunakakai Harbor from 4 p.m. to 5 p.m. on Tuesday, Thursday, Friday, and Saturday; and
    • Sea Link’s Main Office, located at 1036 Limahana Place, 3E, Lahaina, HI 96761, from 8 a.m.-4 p.m. Monday to Friday.

Unused Electronic Tickets

  • By December 16, 2016, Sea Link will attempt to notify Electronic Ticket holders using the contact information provided at the time of sale of the last date of ferry service and options for refunds via phone and/or email. Electronic Ticket holders may contact Sea Link’s office by phone, 808.661.3392, or by email,info@molokaiferry.com.  Please provide full name and/or confirmation number to expedite refund.

Unused Prepaid Bulk or Group Tickets

  • By December 16, 2016, Sea Link will attempt to notify Prepaid Bulk or Group Ticket holders using the contact information provided at the time of sale of the last date of ferry service and options for refunds via phone and/or email. Prepaid Bulk or Group Ticket holders may contact Sea Link’s office by phone, 808.661.3392, or by email,info@molokaiferry.com.

THE DEADLINE TO SUBMIT REFUND REQUESTS IS FRIDAY, DECEMBER 16, 2016

PUC CONTACT INFORMATION

Comments addressed to the PUC may be mailed to 465 South King Street, Room 103, Honolulu, Hawaii, 96813, or sent by electronic mail to Hawaii.PUC@hawaii.gov.

 


Molokai Ferry by SEA LINK OF HAWAII, Inc – Maui, Hawaii

Contact Sea Link of Hawaii by e-mail: info@MolokaiFerry.com